> ## Documentation Index
> Fetch the complete documentation index at: https://bigbluebutton.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Find solutions to common audio, video, connectivity, and client issues in BigBlueButton.

If you're experiencing issues with BigBlueButton, find your problem area below and follow the linked guide.

## Known Issues

For a list of currently known issues and workarounds, see [Known Issues](/docs/help/troubleshooting/known-issues).

## Audio Issues

| Problem                                                  | Guide                                                                                                                                                      |
| -------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Can't join audio / no sound                              | [Join the Audio](/docs/help/user-guide/join-the-audio)                                                                                                          |
| Audio works on Mac but fails after OS update             | [Mac OS Media Permissions](/docs/help/troubleshooting/mac-os-updates-bigbluebutton-media-permissions)                                                           |
| Still no audio after allowing browser permissions on Mac | [Mac OS Audio Troubleshooting](/docs/help/troubleshooting/after-allowing-the-browser-permissions-on-mac-os-i-am-still-unable-to-join-my-audio-in-bigbluebutton) |

## Video Issues

| Problem                           | Guide                                                                                        |
| --------------------------------- | -------------------------------------------------------------------------------------------- |
| Can't share webcam                | [Users Unable to Share Webcam](/docs/help/troubleshooting/users-unable-to-share-their-webcam)     |
| Webcam not appearing in recording | [Webcam Not in Recording](/docs/help/troubleshooting/why-do-i-not-see-my-webcam-in-the-recording) |

## Connectivity Issues

| Problem                         | Guide                                                                                              |
| ------------------------------- | -------------------------------------------------------------------------------------------------- |
| Getting disconnected            | [User Is Getting Disconnected](/docs/help/troubleshooting/user-is-getting-disconnected)                 |
| Periodic disconnects/reconnects | [Client Periodically Disconnects](/docs/help/troubleshooting/client-periodically-disconnectsreconnects) |
| IPv6 causing issues             | [How to Disable IPv6](/docs/help/troubleshooting/how-to-disable-ipv6)                                   |
| Firewall blocking connections   | [Whitelisting for Firewall](/docs/help/faq/whitelisting-bigbluebutton-servers-for-the-firewall)         |
| Network status page             | [Network Status Page](/docs/help/troubleshooting/blindside-networks-status-page)                        |
| Connection status               | [Connection Status](/docs/help/faq/connection-status)                                                   |

## Client Issues

| Problem                        | Guide                                                                                                        |
| ------------------------------ | ------------------------------------------------------------------------------------------------------------ |
| HTML5 client information       | [HTML5 Client Info](/docs/help/troubleshooting/important-information-for-users-of-the-bigbluebutton-html5-client) |
| Antivirus causing issues       | [Antivirus Issues](/docs/help/faq/antivirus-software-causes-issues-while-connecting-to-a-bigbluebutton-session)   |
| Capturing browser console logs | [Browser Console Logs](/docs/help/faq/how-do-i-capture-the-browsers-console)                                      |

## Student Access Issues

| Problem                             | Guide                                                                                                                    |
| ----------------------------------- | ------------------------------------------------------------------------------------------------------------------------ |
| Students can't see or join meetings | [Students Can't Join](/docs/help/troubleshooting/students-are-not-able-to-see-join-their-meeting)                             |
| Students can't view recordings      | [Students Can't View Recordings](/docs/help/troubleshooting/students-are-not-able-to-view-their-concluded-meeting-recordings) |

## Presentation Issues

| Problem                              | Guide                                                                                                    |
| ------------------------------------ | -------------------------------------------------------------------------------------------------------- |
| Scanned PDF not displaying correctly | [Scanned PDF Issues](/docs/help/troubleshooting/pdf-that-contains-scanned-content-does-not-display-correctly) |
| LaTeX documents not converting       | [LaTeX Conversion Issues](/docs/help/troubleshooting/latex-documents-not-converting-correctly)                |
| Playing video via screen sharing     | [Video via Screen Share](/docs/help/faq/can-i-play-a-video-using-screen-sharing)                              |
| YouTube playback errors              | [YouTube Playback Error](/docs/help/faq/common-youtube-external-video-playback-error)                         |

<Note>If your issue isn't listed here, check the [FAQ](/docs/help/faq/what-are-the-minimum-requirements-for-bigbluebutton) or contact support.</Note>