Known Issues
For a list of currently known issues and workarounds, see Known Issues.Audio Issues
| Problem | Guide |
|---|---|
| Can’t join audio / no sound | Join the Audio |
| Audio works on Mac but fails after OS update | Mac OS Media Permissions |
| Still no audio after allowing browser permissions on Mac | Mac OS Audio Troubleshooting |
Video Issues
| Problem | Guide |
|---|---|
| Can’t share webcam | Users Unable to Share Webcam |
| Webcam not appearing in recording | Webcam Not in Recording |
Connectivity Issues
| Problem | Guide |
|---|---|
| Getting disconnected | User Is Getting Disconnected |
| Periodic disconnects/reconnects | Client Periodically Disconnects |
| IPv6 causing issues | How to Disable IPv6 |
| Firewall blocking connections | Whitelisting for Firewall |
| Network status page | Network Status Page |
| Connection status | Connection Status |
Client Issues
| Problem | Guide |
|---|---|
| HTML5 client information | HTML5 Client Info |
| Antivirus causing issues | Antivirus Issues |
| Media server error 2002 | Media Server Error |
| Capturing browser console logs | Browser Console Logs |
Student Access Issues
| Problem | Guide |
|---|---|
| Students can’t see or join meetings | Students Can’t Join |
| Students can’t view recordings | Students Can’t View Recordings |
Presentation Issues
| Problem | Guide |
|---|---|
| Scanned PDF not displaying correctly | Scanned PDF Issues |
| LaTeX documents not converting | LaTeX Conversion Issues |
| Playing video via screen sharing | Video via Screen Share |
| YouTube playback errors | YouTube Playback Error |
If your issue isn’t listed here, check the FAQ or contact support.